撰写"The delivery time of takeout is also determined by the system. Now I ask users to wait a little longer and sell their feelings by themselves, as if the user is urging the takeout staff to hurry up." Some users said of the upcoming new functions announced by Ele.me.
In the early morning of September 9, Ele.me announced through the official Weibo that it will release two new functions in the near future: one is to add a small independent button "willing to wait 5 minutes/10 minutes more" when settling payment, and consumers can choose or not. Ele.me will provide consumers who press the button with benefits such as red envelopes or foodie beans; the second is to provide "overtime exemption" benefits for individual orders for Blue Knights with good historical credit and good service.
The new feature of Ele.me has sparked a lot of discussion. On September 9, a reporter from The Paper interviewed the delivery staff, consumers and delivery platforms. Most delivery staff said they supported the new feature. Some people said that overtime sometimes requires half the money to be deducted, "choose between deducting money or running a red light, and only run a red light if you have to." Some consumers believe that giving customers an "understanding button" is not as good as giving the platform more time for riders. Others believe that requiring fast food delivery and obeying traffic rules are contradictory, and they are willing to make concessions.
Ele.me emphasizes that this new feature is up to customers to choose whether they want to wait, and the main consideration is to give it to users who are not in a hurry.
Deliveryman: Deduct money or run a red light.
Wang Yao, a deliveryman at Ele.me, told Surging News that as a rider, he supports the function of "waiting for 5 minutes, 10 minutes", which also guarantees the personal safety of the rider. Wang Yao also said that when he delivers orders, he always puts safety first, and the company also emphasizes it.
A deliveryman who did not want to be named told Surging News that he supports the "wait 5 minutes" function, which can make delivery riders less stressed.
"If you don’t run a red light, you will time out, which will affect our data." The delivery staff, who did not want to be named, confessed to reporters that he has been in the delivery industry for three years, and he is not willing to risk the risk of running a red light, but the delivery comes in the wind and in the rain, and earns hard money. "Deduct money or run a red light, I have to run a red light."
The above-mentioned delivery staff also said that the monthly order volume exceeds 700 orders, and the full attendance is 28 days a month. A free order generally earns 7 yuan. But if it expires, half of the money will be deducted for that order.
Consumers: Platforms should make concessions and should not let consumers pay
Ms. Wu, a citizen who often orders takeout, told The Paper that if there is bad weather or a holiday, she will consider waiting for 5 minutes. "At other times, I will not choose to wait." Ms. Wu said that an average delivery fee of 5 yuan is now charged for a single takeout. "I paid the money, but the platform is unwilling to give in. It is unreasonable to give employees more time, but consumers are required to pay for it."
Others are in favor of consumers making certain concessions. Mr. Xie said, "It is contradictory to ask the delivery staff to deliver food quickly and obey the traffic rules." Mr. Xie told reporters that under this premise, he is willing to make concessions. If the delivery platform makes concessions, such as not deducting money for late delivery, the delivery staff may not have time awareness, and everyone will be slow.
Ele.me: Emphasis on independent choice
Surging News reporters opened Ele.me to place an order on September 9, and the system will automatically display the estimated delivery time. The platform will also launch Junction Treasure and Junction PLUS products to ensure delivery timeliness. Ele.me’s Junction PLUS shows that 1.83 yuan red envelope will be paid for 10 minutes overtime, 5.49 yuan red envelope will be paid for 15 minutes overtime, and 12.81 yuan red envelope will be paid for 30 minutes overtime.
On September 9, the relevant person in charge of Ele.me told the surging news reporter that the official release of the new function is self-selected, and the main consideration is to give users who are not in a hurry and are willing to wait a little longer a choice. For the tolerance given by these users, our platform will also give users feedback to show their gratitude for the understanding of the riders. (Surging News reporter, Chen Yixin)