China Consumers Association released complaints in the third quarter. The number of complaints about food, training and business Internet services was the highest.

　　People’s Daily Online, Beijing, November 2 (Reporter Sun Boyang) On the 2 nd, the China Consumers Association released the complaints received by the National Consumers Association in the third quarter of 2021. According to the release of China Consumers Association, in the third quarter of 2021, the National Consumers Association accepted a total of 258,232 consumer complaints, up by 17.43% year-on-year, and solved 199,611 complaints, with a complaint resolution rate of 77.3%, saving consumers economic losses of 335.14 million yuan.

Proportional chart of the nature of consumer complaints in the third quarter of 2021. Source: China Consumers Association

　　According to the complaints released by China Consumers Association, in 2021, consumer complaints mainly focused on after-sales problems, contract problems and quality problems, accounting for 30.8%, 25.37% and 20.68% of the total complaints respectively.

　　According to the analysis of goods and services, the data released by China Consumers Association shows that among all complaints, there are 112,684 goods complaints, accounting for 43.64% of the total complaints, 136,665 service complaints, accounting for 52.92% of the total complaints, and 8,883 other complaints, accounting for 3.44% of the total complaints.

Figure of complaint volume of commodity categories in the third quarter of 2021 (unit: pieces). Source: China Consumers Association

　　In terms of commodity complaints, household electronic appliances, daily commodities, food, clothing, shoes and hats and transportation are in the top five.

The picture shows the top ten complaints in the field of commodity segmentation (unit: pieces). Source: China Consumers Association

　　Among specific commodity complaints, the top five complaints are food, automobiles and parts, clothing, communication products and shoes.

Figure of service complaints in the third quarter of 2021 (unit: pieces). Source: China Consumers Association

　　In terms of service complaints, the data released by China Consumers Association shows that life and social services, Internet services, education and training services, cultural entertainment and sports services and public facilities services are among the top five service complaints.

The picture shows the top ten complaints in the service segmentation field (unit: pieces). Source: China Consumers Association

　　Among the specific service complaints, the top five complaints are training service, commercial Internet service, network access service, catering service and fitness service. Due to the broken capital chain of some training institutions, the misappropriation of training fees and the inability to guarantee teachers, related complaints have increased, and many of them are group complaints, which are difficult to solve.